Clinic Policies

Consultations

All clients must complete a consultation form with a full medical disclosure.
Consultations are conducted by qualified practitioners and may include a skin analysis, patch testing, and photography.
All data is kept in accordance with GDPR regulations and clinical confidentiality standards.

You are responsible for disclosing all relevant medical information, including allergies, medications, and health conditions.
Consent must be provided in writing prior to each new treatment course. Veriderm Group Limited reserves the right to refuse service if there are contraindications.

Full payment is required at the time of booking unless agreed otherwise in writing.
We accept major credit/debit cards, bank transfers, and secure online payment systems.

A minimum of 72 hours’ notice is required for cancellations or rescheduling.
Late cancellations or missed appointments will incur the full treatment cost and loss of the non-refundable booking fee.
All appointments require a non-refundable booking fee to be paid to confirm the appointment. The booking fee is strictly non-refundable and non-transferable to alternative dates.
Refunds are not issued for change of mind or dissatisfaction with outcomes; however, we will offer a review and possible correction session at our discretion.

Promotional offers cannot be combined with other discounts.
Packages must be completed within 12 months of the first appointment. Expired sessions will not be refunded.
Packages and prepaid sessions are non-transferable.

Clients will be provided with personalised preparation guidelines, including sun exposure limits, hair removal methods, and skincare restrictions.
Failure to follow these may result in rescheduling or cancellation.
Should the client not follow the provided pre-treatment instructions, we are not liable for the outcome.

Children and babies are not permitted in our clinic during any appointment or visit.
This is a strict policy with no exceptions due to our laser equipment and insurance requirements.
All clients must be 18 years or older to receive services at our clinic.

You must arrive on time for your appointment. If you are 5-10 minutes late, your appointment will be shortened.
If you arrive more than 15 minutes late, your appointment will be rescheduled entirely, at our discretion. If your appointment must be rescheduled due to lateness, your deposit will be forfeited.
We cannot extend appointment times to make up for late arrivals, as this affects subsequent clients.

Clients may raise complaints in writing or via our formal complaints process and email us at info@veridermgroup.com
Complaints will be acknowledged within 7 working days and investigated within 28 days.